Refund Policy

Something wrong with your order? Report the issue within 14 hours of delivery so we can help.

1. Report an issue within 14 hours

Please check your product as soon as it is delivered and contact NQ10 within 14 hours of delivery if it is missing, incorrect, inaccessible, or does not work as described. If nothing arrives, contact us as soon as the stated delivery time has passed.

This is our requested reporting window for prompt support. A later report is not automatically rejected, and the window does not shorten any rights or claim periods required by applicable law.

2. How to contact us

Contact our team through the NQ10 Discord support server. Include your order reference, the product name, a description of the issue, and any relevant screenshots. Share order details privately with support, not in a public channel. Never share passwords, sign-in codes, or payment card details.

3. Resolving the problem

We will review your report and help resolve a verified delivery or product issue. Depending on the problem and your legal rights, the remedy may be a correction, replacement, price reduction, or refund. Reporting an issue does not automatically approve a refund. If we cannot resolve a qualifying issue, we will arrange the refund required by applicable law.

4. Refunds and cancellations

Approved refunds are returned through the original payment method where possible, unless you agree to another method. We will confirm the refund amount and processing details when it is approved. The time it takes to reach you depends on the payment provider.

Change-of-mind cancellations for digital products depend on applicable law and whether delivery has begun. Where a withdrawal right applies, it is not waived simply by visiting this site or accepting this policy. Any required express consent and acknowledgement must be obtained before immediate digital delivery begins.

5. Your legal rights

This policy does not limit mandatory consumer rights for faulty, misdescribed, or undelivered products, or any applicable cancellation rights. Those rights take priority over this policy. For information about EU digital-product rights, see Your Europe’s consumer guidance.

6. Current storefront status